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How did you hear about Nexus Medicolegal Services?
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In your most recent customer service experience, how did you contact the representative?
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Did you receive acknowledgement of instruction, appointment letter, medical records
and medical reports in line with our service standards on our website?
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If you had to call our office, did employees of NEXUS listen attentively to identify
and understand your concerns? Did you receive response to your emails in reasonable
time (in line with our service standards on our website)?
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Medical report provided contained accurate facts and of good quality overall?
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If you had to request addendum report, medical records, factual amendments in the
report or anything else which forms part of our ‘aftercare’, did our
service meet your expectations?
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Overall, you are satisfied with the quality of the client service provided by NEXUS?
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If you were less than totally satisfied, what could have been done to serve you
better?
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Thank you for your feedback. We sincerely appreciate your honest opinion and will
take your input into consideration while providing services in the future. Please
email, fax or post this form back to us. You may also fill this form online on our
website at www.nexusmedicolegalservices.com/feedback or http://bit.ly/nxfeedback.
Services standards can be found at http://www.nexusmedicolegalservices.com/standards
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